Refund Policy
At Virtual Trend, your satisfaction is our priority. If you find a manufacturing defect or are simply not satisfied with your purchase, you may request an exchange or return under the conditions detailed below.
Timeframes
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Dissatisfaction with the product: Up to 7 calendar days from the date of receipt.
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Manufacturing defect: Up to 30 calendar days from the date of receipt.
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Visible damage: For visible damage (e.g., broken glass, missing parts, scratches), the customer must notify us within 24 hours of delivery, sending photos or a video of the product and its packaging. After this period, the damage will be considered a result of misuse.
Return Conditions The product must show no signs of use and must be in its original packaging, with all accessories and components included. Returns will not be accepted if the item has been altered or modified (e.g., removing links from a watch bracelet).
Once the product is received and passes our quality inspection, the customer may choose to:
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Exchange it for another product available in stock.
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Receive a full refund of the product value.
Note: Shipping costs are non-refundable if the product delivered matches the order and is in good condition.
Warranty All products come with a 30-day warranty starting from the date of receipt. To activate the warranty, the customer must submit a video (up to 1 minute) or clear photos showing the defect, along with the original packaging and visible shipping label.
Important: The warranty does not cover:
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Aesthetic damage occurring after purchase (broken screens, scratches, dents).
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Damage caused by liquids or moisture.
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Unauthorized repair attempts or modifications.
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Improper use of accessories.
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Natural wear and tear (scratches, oxidation, fading, battery reduction, etc.).
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Unrecommended resistance tests (impacts, water exposure, or excessive pressure).
Support Virtual Trend does not offer technical repair services. For any questions or warranty claims, please contact us via email at: [INSERT CONTACT EMAIL]